Stored
The structured signal and a short verbatim quote that proves it, linked back to the thread it came from.
Gmail, Outlook, and Microsoft 365
Your inbox spots trouble before your books do.
A slow reply, an unresolved complaint, or a new competitor can show up months before the revenue moves. You decide which mailboxes ChurnRisk can read.
Mailbox selection
Pick the mailboxes
ChurnRisk connects only the mailboxes you explicitly authorize, one by one. Any label or folder you exclude is never read. Personal mailboxes stay personal, and any mailbox can be disconnected instantly.
Storage
Keep the warning, leave the inbox alone
ChurnRisk looks for replies that are slowing against the relationship's own norm. It also reads for unresolved complaints, competitor mentions, and contacts who have stopped responding.
Left in your inbox
Your mailbox stays with your provider. ChurnRisk does not copy it, and no model is trained on your mail.
Access
Who handles access
Mailbox access is brokered through a provider that holds SOC 2 Type II and has completed a CASA Tier 2 assessment, the level required for restricted-scope email access.
Those attestations belong to the provider, and we say so plainly. Credentials are encrypted per tenant.
ChurnRisk itself is built for SOC 2 readiness and does not claim an audit it has not completed.
The full subprocessor list, with purposes, regions, and third-party assessment status, is on the security page.
Approval
Every draft waits for you
Drafts wait in the Approval Center until a person on your team edits and approves them.
Live delivery from a tenant mailbox is not enabled in the current production build, so an approval does not send an email yet.
The planned delivery path keeps the reply in the existing conversation.
No customer email leaves ChurnRisk today.
Evidence
The quote rule
Every high-severity signal extracted from email must carry a verbatim quote that matches the source text. If it cannot, it is automatically downgraded.
You will never see "customer is unhappy" without the sentence that says so.
Give your IT person the exact scope.
Send unanswered questions directly to security@churnrisk.ai.
Live delivery from a tenant mailbox is not enabled in the current production build.
